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Shipping Return & Exchange Policy :-

When you use our Services, you will also be subject to the terms set out in this Pricing, Delivery, Return, and Refund Policy along with the Terms and Conditions, and the Privacy Policy.

Home Delivery: Please note that for all home deliveries, THE DADRI MART will charge a delivery fee. This delivery fee will be added to the billed amount at the time of checkout, while placing the order online.

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  • In case there is a delay in delivering the order to you - either due to THE DADRI MART's own internal reasons or due to your unavailability - THE DADRI MART is not obligated to compensate you for the inconvenience. You are liable to pay the entire amount of the order before or at the time of delivery.

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  • For Cash On Delivery, if you choose to pay by a credit/debit card at the time of delivery, THE DADRI MART will make its best efforts to receive the order amount through a card swipe machine. However, in the event the machine doesn't work, you are required to make the payment by cash. You agree to not delay payment or seek further time to make the payment once the order is delivered.

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  • THE DADRI MART reserves the sole right to compensate you for any inconvenience caused. A decision to compensate you for any inconvenience is at the sole discretion of THE DADRI MART and could happen only through digital payments. Any compensation paid by THE DADRI MART will be a separate transaction done through digital payment transfer. You cannot deduct any agreed compensation amount from the order amount.

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  • You agree to pay the entire order amount (net of any returned items) in full at or before the time of delivery. Exceptions cannot be made in any circumstances.

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Pick Up at THE DADRI MART Pick-up Points:

You can collect your orders from THE DADRI MART Pick-up Points as per your convenience. There are no additional charges for collecting the orders from THE DADRI MART Pick-up Points.

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Absolutely, here's a comprehensive shipping and return policy for The Dadri Mart:

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Shipping Policy:

  1. Delivery Zones: The Dadri Mart offers delivery services for groceries and essential products within designated zones. Customers can check if their area falls within our delivery radius on our website or mobile app.

  2. Delivery Timeframes: We provide flexible delivery slots throughout the week, allowing customers to choose a convenient time for their delivery during the checkout process. While we endeavor to meet all delivery requests, actual delivery times may vary depending on factors like order volume and traffic conditions.

  3. Delivery Charges: The Dadri Mart may apply delivery charges based on factors such as order value, distance, and selected delivery time slot. Customers will be informed of any applicable charges upfront during the checkout process.

  4. Order Tracking: Customers can track the status of their orders in real-time through our website or mobile app. They will receive updates on order processing, dispatch, and estimated time of arrival.

  5. Delivery Confirmation: Upon successful delivery, customers will receive a confirmation notification via email or SMS. This notification will include details of the delivered items and the time of delivery.

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Return and Refund Policy:

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  1. Product Quality Guarantee: The Dadri Mart is committed to delivering high-quality products to our customers. If a customer receives a product that is damaged, defective, or not as described, they may be eligible for a refund or exchange.

  2. Return Eligibility: Customers must report any issues with their orders within 24 hours of delivery to be eligible for a refund or return. They may be required to provide photographic evidence or return the product in its original packaging for inspection.

  3. Refund Process: Upon approval of a refund request, the refund will be issued using the original payment method used for the purchase. Refunds typically take 5-7 business days to process, depending on the customer's bank or payment provider.

  4. Perishable Item Returns: Due to the perishable nature of some items, such as fresh produce, dairy, and frozen goods, returns or refunds may only be accepted if these products are defective or expired upon delivery.

  5. Customer Support: Our dedicated customer support team is available to assist customers with any queries or concerns regarding their orders, refunds, or returns. Customers can reach out to us via phone, email, or through our website/mobile app.

  6. Non-Returnable Items: Certain items, such as personal care products, hygiene items, and items with hygiene concerns, may not be eligible for return or exchange for safety reasons unless they are damaged or defective.

  7. Policy Updates: The Dadri Mart reserves the right to update or modify our shipping and return policy at any time. Customers will be notified of any changes via email, website notifications, or through our mobile app.

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   By utilizing The Dadri Mart's services, customers agree to abide by our shipping and return policy terms.

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